Protected: Call Center Empathy Training – Program Manager and Project Manager October 21, 2018 Ingrid the Great! Associate Training, Behavior Coaching, Call Center Training, Cigna, Classroom/FTF/ILT, Facilitation, Level 1 Reaction, Level 3 Performance, Level 4 Corporate, Management Training, Soft Skills This content is password protected. To view it please enter your password below: Password: