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Education
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Masters Degree. Graduated in 2002 in the M.
A. degree, area of Instructional Technology/Media: Instructional
Systems maintaining a 3.98 overall grade point average.
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Bachelors Degree. Graduated in 1998 with a B. S. degree in Management Information Systems - earning a 3.50 overall grade point average.
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Important!
I have the unique blend of education that
includes (a) a Masters in instructional design and (b) a
Bachelors in computers/information systems.
Industry experience
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Accounting - 8 years
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I understand the accounting functionality and have a
well-rounded, overall view of Accounting operations after working 8 years
in various capacities in an Accounting Department. These responsibilities
include: Accounts Payable, Accounts Receivable, Audit Work Papers, Cash
Receipts, Consolidations, Financial Analysis, Fixed Assets, and
Reconciliations.
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Contact Center / Hospitality - 1-1/2 years
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My
contact center and hospitality background includes working
collaboratively with leadership to design, develop, and implement
contact center and hospitality training. This includes development
of a knowledge management system for just-in-time information – to
minimize the average handle time for the contact center. In
addition, due to the various campaigns within a timeshare company,
the information and training had to be developed and launched rather
quickly – to maximize the staff’s quality and response to their
customers.
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Healthcare - more than 10 years
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At Rotech Healthcare, I worked two years as a Training
Manager to launch computer-based training nationally to 500 locations.
This included managing projects through Compliance to validate regulatory
obligations such as HIPAA. I analyzed, designed, developed and
implemented 2-3 week long orientations for 3 of 5 primary roles including
sales reps, managers, and drivers; assisted with development and
implementation of other 2 roles (i.e. clinicians and customer reps); sent
post training survey to new employees 30 days after orientation
completion; evaluated continually to improve orientations and updated
baseline/template orientation used for all 5 programs. Furthermore,
after designing and implementing Rotech U (an online repository of
information), I launched all training documents including modules with
assessments, job aids, and classroom handouts.
Dynamic Healthcare has provided a wealth of
experience in working in the software company for the healthcare
industry. After 2 years, I became well-versed in HL7 interfaces, DICOM conformance, PACS
(Picture Archived and Communication Systems), RIS (Radiology Information
Systems), imaging, diagnostic reports, MedSpeak (voice recognition),
and Optima (mammography system)
After working at Florida Hospital (a 1,500-bed, acute-care
hospital) for 13 years, I have a strong healthcare background - my resume
only reflects a condensed version of my hospital experiences. In the
Patient Business department, I have worked in various capacities and
acquired knowledge with patient registration, medical records, insurance,
Medicaid/Medicare, and billing. Working in the clinical areas of hospital
includes positions in the Emergency Room and WDMCI Cancer Research Lab.
In addition, my hospital Accounting responsibilities provided a
well-rounded, overall view of hospital operations: Accounts Payable,
Accounts Receivable, Cash Receipts, Consolidations, Financial Analysis,
Fixed Assets, and Reconciliations.
| Training / Instructional Systems Design - 6+ years
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My
training experience includes 6 years as a Training
Manager/Instructional Designer/Trainer, providing a unique
combination of expertise in training and software – where I was a
responsible for a diversity of training related tasks: rolled out
2-3 week long orientations for 3 of 5 primary roles including sales
reps, managers, and drivers; and designed, developed and implemented
training programs including needs assessment, curriculum design,
training strategies and program delivery. Additionally, my expertise
includes technology-based solutions for strategies requiring a
distance educational approach. This included managing and building
the corporate online university and promoting usage of online
meeting tools.
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Software - 3 years
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At the Dynamic Healthcare, I have provided
software support and
worked with development to design, test, and implement new code at beta
sites of PACSPlus - a PACS radiology solution (Picture Archived and
Communication Systems) that combines images, information, and web
technology. My responsibilities included performing unit testing
such as: client/server, SQL, browser based (MS IE) reports, HL7 and DICOM conformance. In addition, configuring and troubleshooting client
server systems, database issues, and network problems has provided me
valuable experience in supporting front and back end products. I
have worked in similar capacities with Medical Manager/WebMD and TM Floyd -
working with (including QA'ing) their proprietary software.
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