Employment History

	analyzed, designed, developed and implemented 2-3 week long orientations for 3 of 5 primary roles including sales reps, managers, and drivers; assisted with development and implementation of other 2 roles (i.e. clinicians and customer reps); sent post training survey to new employees 30 days after orientation completion; evaluated continually to improve orientations and updated baseline/template orientation used for all 5 programs
	designed and implemented Rotech U – an online repository of information including modules with assessments, job aids, classroom handouts; maintained and updated RU information
	supported online meeting and just-in-time training functions of Adobe/Macromedia Breeze; trained end users to create modules which was incorporated into Breeze; assisted managers to view direct reports’ training; maintained meeting scheduling to manage licensing; created MUG SHOT (Macromedia User Group – Sharing Helpful Online Tips) newsletter for content authors
	worked with Compliance to develop and implement safety, JCAHO, and corporate compliance training; designed and developed interactive images where users can select safety issues
	designed and developed bi-monthly report for the COO, CSO, and Divisional VPs – to measure the ROI of the Sales Rep Training Academy which included the variance of commission points before and after training

	worked collaboratively with leadership and associates to design, develop, and implement instructional paper-based, self-study, instructor-led, and web-based materials for 3 call centers
	contributed to development and implementation of projects enhancing the performance of all associates – including a knowledge management system for just-in-time information instead of agents retaining various contract information
	assisted with QA of calls including technical support of NICE digital recording solution and scorecard development
	designed instructional materials that are functional, intuitive, informative, and consistent with sound instructional design and adult learning principles
	developed and provided recommendations for interface design, sequencing of instruction, use of assessments, and design of course materials and activities
	gathered information from call center moved from Mexico to Florida; developed system for agents to access information online during call instead of viewing hard copy manuals
	determined instructional effectiveness of developed course materials
	continually explored new technologies for potential application to instructional problems

	designed and developed training and reference materials to coach colleagues and customers
	worked closely with Development to assist in testing of new versions and satisfying beta clients
	provided support and training including: acted as liaison/resource for regional implementation/training staff and prepared documentation needed for new versions' features
	reviewed production for defects at all phases of development (design through development); when found, identified cause(s), determined best strategy for rapid correction, and communicated to developer

	researched/designed training programs using structured instructional design techniques
	interpreted technical documents and determined effective method for communication
	conducted research with subject matter experts to gain detailed understanding of project scope
	enhanced existing training programs to meet changing business needs and to ensure continuity

	performed needs analyses to determine the learners requirements and technological constraints
	helped determine workflow in conjunction with product features
	designed/developed training and reference materials for coaching colleagues and customers
	worked closely with Development to assist in testing of new versions and satisfying beta clients
	provided support/training including: acted as liaison/resource for regional implementation/training staff, prepared documentation needed for new versions' features
	suggested and championed enhancements; wrote specs to support implementation
	reviewed production for defects at all phases of development (design through development); when found, identified cause(s) and determined best strategy for rapid correction
	assessed beta sites following on-site visits to ensure usability and reported on-going formative evaluations

	worked on a team, follow a systematic design process in the analysis, design, development, production, implementation, and evaluation of training programs
	assisted in the planning process and analyses to identify and validate training requirements
	developed and proposed recommended alternative training strategies
	supported design, development, and implementation of instruction in a systematic manner
	planned and accomplished production of instructional materials
	wrote instructional materials

	trained classes in dictionary building, system manager, report writing (InfoMaker), SQL, and employee training for customers and internal staff
	created lectures to broadcast in-house and remote classrooms utilizing NetOps School and pcAnywhere – instrumental in reduction of travel expenditures by $1200 per employee per class
	incorporated creative games into training to maintain level of enthusiasm during class
	established baseline of database and Ghost copies to restore a clean training environment
	developed training manuals, presentations, brochures, training library, and on-line registration
	assessed training needs for customer and internal (technical and sales) staff
	designed new employee training to include proprietary and third party software (MS Outlook, Schedule Plus, pcAnywhere), voice mail instruction, company workflow, and Meet the Managers
	managed training schedules, facilities, supplies, registration, and material production
	worked and produced in a fast-paced environment with quickly changing priorities

	provided support and worked with development to design, test, and implement code at beta sites of a PACS radiology solution that combines images, information, and web technology
	performed unit testing: client/server, SQL, browser-based reports, HL7 and DICOM conformance
	configured and troubleshot client server systems
	interpreted systems and specs to validate processes and to assist in development of technical solutions
	responded to Help Desk calls from clients, triaged issues and delivered software support to assist clients

	instructed Microsoft Office training sessions in computer lab setting and tutored individuals
	programmed in VB 5/Access; developed manuals and trained users on how to utilize program
	programmed in Access for exam registration/grades and for symposium registration/invoicing

	managed four employees as a Team Lead and furnished work papers for audit review
	analyzed and corrected pre-closing, monthly financial statements
	prepared related entities' financial statements, consolidations, and graphs
	pre-edited manuscripts; liaisoned with post-doctoral scientists for a scientific journal
	reconciled Fixed Asset subsidiary (over $1.5 million assets per month)