Blended Learning
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Management Training
Area Manager Reorganization Training. As three (3) different types of area managers oversaw the locations’ operations (i.e. one area manager for the location, another area manager for sales, and one more for clinical), reorganization was implemented to consolidate three (3) manager positions into one. Developed and implemented training for the new Area Manager role - which consisted of discussion points for the coaches and online training.
Onboarding
New Hire Orientations.
As the company included
5,000 employees across
500 locations, it was
not feasible to hold classroom training for the 5 primary roles. Therefore, I
analyzed, designed, developed and implemented 2-3 week long orientations of
blended learning for 3 of the 5 location's primary
roles including sales
reps, managers, and drivers. Also assisted with the
development and
implementation of the other 2 primary roles
(i.e.
clinicians and customer service reps.)
The orientations included the following components:
Discussion points for the coaches
Online courses
Corporate policies and forms
The following sample includes a few days of the Patient Service Technician (i.e. driver) new hire orientation for:
PST Orientation - Days 11 and 12
Post-training Survey. To follow up on the completion of training,
post-training surveys were sent to new employees 30 days after their new hire
date. I continually evaluated to
improve the orientations while updating the baseline/template orientation which
was used for all 5 programs. The following is one survey returned from a
new Sale Rep after completing their orientation.