Reaction
ParSCORE. Launched Scantron evaluations
to track results for the instructor-led training’s "happy check"
evaluations.
Learning
ParSCORE. Assisted launching Scantron evaluations
to track results for the instructor-led training’s pre- and post-tests.
Behavior
Sales Rep Training
Metrics. Designed and
developed report for the COO, CSO, Divisional Vice Presidents and Regional
Managers - to measure the ROI (return on investment) of the Sales Rep
Training Academy and turnover. Measurement included the variance of
sales commission points after training.
Results - Return on Investment
2007 Employee
Satisfaction Survey. Increased employee satisfaction as determined by the second largest jump in annual employee satisfaction - which indicated, "I have received adequate
training to perform the duties assigned to me." Training had a 10% increase
in 12 months from 53% in 2006 to 63% to 2007 - after my new hire orientations were
launched nationally.